CAUTION
Do not use if the safety cap is broken or missing. Keep out of the reach of children. Shake well before use.

PRECAUTION
Consult your health care professional if symptoms persist.

CONTRAINDICATIONS
Do not use if you are pregnant or if you are pregnant. Breastfeed.

IMPORTANT NOTICE
None of the people, employees and / or advisers working within Vitacru inc. is not a doctor within the meaning of the Act respecting the Quebec professional code and, as a result, we do not make any medical diagnosis, nor do we perform medical treatment, nor deal with health impairments. We are a clinic specializing in alternative medicine.

Vitacru inc. AND ITS REPRESENTATIVES, EMPLOYEES, ADVISORS AND STAKEHOLDERS HAVE THE ONLY OBJECTIVE OF PROVIDING GENERAL INFORMATION, ENCOURAGING EXCHANGES AND COMMUNICATION ON FOOD AND EXPERIENCES BETWEEN NON-PROFESSIONAL HEALTH PERSONS.

All advice given on the Vitacru.com portal (or elsewhere) is intended, solely and strictly, for adults and none of this advice should be applied to children without the advice of a health professional qualified to do so. < / p>

According to section 3 (chapter C-12) of the Charter of human rights and freedoms:

“Everyone has fundamental freedoms such as freedom of conscience, freedom of religion, freedom of opinion, freedom of expression, freedom of peaceful assembly and freedom of association. »

Consequently, the boutique.vitacru.com site (and / or its representatives, employees, advisers and stakeholders) does not in any way replace a medical consultation or the advice of any other health professional. Only your doctor (generalist or specialist) is empowered to establish a medical diagnosis and to establish the appropriate treatment resulting therefrom.

Vitacru inc. and its representatives, employees, counselors and stakeholders only offer general lifestyle advice, for the purpose of simple popularization. Its sole purpose is to allow users to capitalize their health potential through a natural approach. As part of this approach, Vitacru inc. and its employees, representatives and advisers endeavored to select the best recognized natural rules among the most effective, to make a synthesis of them, without these being of course being considered as complete and / or exhaustive.

As a result, the use of the information provided is carried out under the full and entire responsibility of the user in the same way as the use he could make from books or magazines. In no event will Vitacru inc. and or its members, employees and / or representatives cannot be held responsible for this use, as well as for errors, inaccuracies or omissions that may exist on the site. The advice provided on this site aims to give the best conditions to everyone to promote the right conditions conducive to the emergence of an optimal state of health.

All shipments within Canada are handled by Canada Post, Purolator, UPS, Canpar, GLS, or ICS and include up to $2 in insurance per pound of your package in case of loss or damage. Depending on the service selected, you will receive a tracking number by email and/or SMS to track your package. Please note that during the winter, no shipments are sent on Fridays to prevent liquids from freezing in carriers' warehouses over the weekend.

Processing Time vs. Delivery Time

The shipping time begins when your order is confirmed and represents the time required to process and prepare your products. The shipping time ranges from 3 to 24 business hours, depending on whether we have your products in stock. L's shipment of items (100% in stock) takes place the same business day for all orders placed before 12:00 EST. Note that this time could be several days if you choose "Discounted rate (3 to 14 business days)".

The delivery time starts when your package is handed over to the delivery service provider. It is the time required for the carrier to deliver your package to the delivery address provided when you placed your order. Please note that delivery companies only pick up packages daily before noon.

In short:  [processing time + carrier delivery time] = your estimated delivery date.

Notice:
Please note that delivery companies do not guarantee delivery times. The timeframes indicated in the options are estimates only.

Shipping Rates (Province of Quebec)*

Quebec residents can choose from different service options, each with specific (non-guaranteed) delivery times. In addition, flat-rate shipping options of $7.50 (net purchase over $100 before tax), $6.00 (net purchase over $150 before tax), and free shipping (net purchase over $250 before tax) are available, all with a delivery time of 3 to 14 business days and via the carrier of our choice.

* Remote areas and P.O. boxes are excluded. Read below.

Shipping Rates in Canada (excluding Quebec)

Shipping costs throughout Canada (excluding Quebec) are calculated based on the order's volumetric weight, your location, and your choice of service, and normally take 3 to 14 business days. Please note that the prices shown are calculated directly by the carriers, not by Clinique Vitacru. In winter, we only offer expedited shipping services for our shipments to prevent the products from freezing.

Delivery to an apartment or attached and/or semi-detached house

Vitacru reserves the right to change the delivery method chosen by the customer for deliveries to residences that are not detached private homes. In such cases, and if we deem it necessary, delivery by Canada Post may be chosen instead to ensure the package is delivered properly and avoid any unnecessary delays.

Remote areas

Unfortunately, we must exclude certain areas or postal codes from our reduced-rate or even free shipping service for certain Quebec postal codes located in remote areas. If your delivery address is in one of these areas, regions, or postal codes, be sure to choose a delivery option other than our "Free Shipping" and/or "Reduced Rate"; otherwise, we will have to cancel and refund your order. Here are the regions and/or postal codes affected by this rule:

• G0G
• G0W
• G0X
• G4T
• J0M
• J0W
• J0V
• J0Z

Carrier strike

You can always choose your carrier, regardless of your purchase amount. To avoid delivery delays, we recommend choosing a carrier that is not on strike and is not threatening to go on strike. We will always respect your choice of carrier. Please note that all carriers no longer guarantee any delivery times when another carrier announces a strike.

Periods of high volume and/or crisis (holidays, ice storms, viruses, etc.)

Please note that neither we nor the carriers can guarantee delivery times during periods of high parcel volume and/or crisis. For example, from November 20 to December 31 each year, no carrier can meet its delivery times. A delivery that normally takes 2 or 3 days may take 5 times as long, or more than 15 business days during this period. Thank you for your understanding.

Valid delivery address

 We deliver to the address you provide when placing your order. You are therefore responsible for ensuring that it is valid.

 If there was an error, a refusal to accept delivery by the tenant, or missing information (i.e., suite number, company name, etc.) in the address you provided, and the carrier is unable to deliver the package to that address, or if the package was delivered but could not be assigned to you by reception because information was missing, the carrier may (if applicable) return the package in question to our distribution center and charge us the return shipping costs (equivalent to what we initially paid). In that case, we will simply refund your entire order minus twice the shipping costs we paid (not to be confused with the shipping fee you paid), thereby canceling your order.

If you wish to reorder the same order later, we recommend correcting and validating the address and/or making sure that the people living with you at that address will accept the delivery in advance, to avoid the same issues a second time.

Please note that if the carrier did in fact deliver your package but the company’s reception desk (or elsewhere) was unable to hand it over to you because there was not enough information to route the package to you, we cannot be held responsible in any way, and you will have to take steps to retrieve your package from the department/reception desk of the company that received it on your behalf.

No signature required if absent

PACKAGE LOST OR STOLEN AFTER DELIVERY BY A CARRIER.

Please note that if you opted for the no-signature-if-absent clause and a carrier left your package in the lobby or at your door, and it disappeared before your arrival, it will be your responsibility to contact your insurance company to file a claim for reimbursement, if that is what you wish. Vitacru Inc. accepts no liability in such cases. If you do not want to take any risks, make sure to add the “signature required” option to your order. By placing an order on our online store (manually or by phone), you acknowledge that you fully agree with this policy and agree to comply with it.

Packages damaged or lost during transport

ADDITIONAL INSURANCE

Please note that we strongly recommend everyone add 'signature required/insurance' to all deliveries. This will protect your shipment from potential problems. L's additional insurance applies only to the initial shipment. Your return shipment, if applicable, will not be insured. Please also note that glass items are not insurable in case of breakage or loss.

By default, these are the basic insurance coverage levels included with your shipments:

• Insurance coverage of up to CA$2.00 per lb (CA$4.41 per kg) of package weight for lost or damaged packages.

If you feel this coverage is insufficient, be sure to add the insurance and signature option, or ask us by phone or email before completing your purchase whether it would be possible to add or increase the coverage for your order if you wish, to protect your package in case of loss or damage. Please note that additional fees will apply. 

EXCLUSIONS AND RESTRICTIONS ON CLAIMS FOR CERTAIN ITEMS

Shipping companies disclaim all liability for damage to any shipment containing fragile items. Fragile items include, but are not limited to, glass or items that must be refrigerated or kept at a controlled temperature during transport. So if you order a product containing liquid in a glass bottle, please note that if the item is received damaged, despite the quality of our packaging to prevent breakage, unfortunately we will not be able to compensate you in any way.

Some products from Physica Energetics come with a pressure pump without a non-return valve (Solray-D, L-Methyl B12). During delivery, these items may spill. This is why these tinctures are shipped in a plastic bag. Although this is rather rare, please note that it does not affect the product's quality in any way. There is no way for us to prevent this from happening. We experience the same thing when we receive them from the manufacturer. Thank you for your understanding.

 DEADLINES FOR SUBMITTING A CLAIM IN CASE OF DAMAGE OR LOSS

A claim for compensation for loss or damage (other than a glass bottle, see exclusions below) must be submitted by email or phone (514-351-3636 ext. #3) within fifteen (15) calendar days of the shipping date for domestic shipments (Canada).

 STEPS TO FOLLOW TO FILE A CLAIM IN CASE OF DAMAGE OR LOSS IF YOU HAVE ADDITIONAL INSURANCE

1. Contact us by email or phone (514-351-3636 ext. #3) to notify us of the situation. Be sure to inform us without delay and no later than fifteen (15) calendar days after the shipping date; otherwise, we will be unable to help you.

IN CASE OF LOSS:

1. Applicable only if you added the "signature required upon delivery" option, you must first wait until the standard delivery time for your chosen shipping method has elapsed.
2. Normally, the carrier requires 21 business days from the time we open a service ticket (only the sender can open such a ticket) to locate your package. Otherwise, the carrier will issue a check to the sender, and we will refund the card used for the original purchase.

IN CASE OF DAMAGE:

1. Make sure the damaged contents are not an item excluded from possible claims (see the section on this topic above). Otherwise, the carrier may take up to 21 business days from the time we open a service ticket (only the sender can open such a ticket).
2. Make sure to take photos and keep both the box and the products inside in case the carrier requires a more specific inspection, until the carrier concludes its investigation.
3. During this period, the carrier will require you to send them photos of the products and the package so they can assess the quality of the packaging and the extent of the damage. They may even require you to complete a short survey before making a decision.

   If the carrier accepts the compensation claim, we will refund the card used for the original purchase. Otherwise, unfortunately, we will be unable to compensate you.

International Shipping

Unfortunately, we are unable to ship outside Canada at this time. Please refer to our Frequently Asked Questions for more details.

Our policy is 30 days. If 30 days have elapsed since your purchase (payment date), we unfortunately cannot offer you a refund or exchange, subject to the details and exclusions below. Please also note that all returns are subject to a restocking fee of 10% of the price paid for the returned items.

NB: Items purchased online cannot under any circumstances be refunded at the clinic. Please make sure to follow the refund procedures listed below.

To be eligible for a return, your item must be unused, unopened, with the security seal intact, and in the same condition in which you received it. It must also be in the original packaging, and you must be able to provide the original purchase invoice and/or the Clinic receipt.

Several types of merchandise are exempt from returns. Personal-care merchandise such as body and/or facial brushes cannot be returned or exchanged.

Other non-refundable / non-exchangeable items:

• Gift cards.
• Books and downloadable documents.
• Bock and catheter.
• All products in the "Care & Beauty" category.
• Downloadable products.
• Probiotics.
• RAW Primal Defense.
• Liposomal Vitamin C sachets.
• UDO oil.
• Herbal teas.
• Kits (purification sets): the included products cannot be returned or refunded individually. However, please note that you may return the entire 'kit' only if you paid the full price (no web promotion).
• All products purchased during a 'Flash Sale', at a discount, or through a web promotion.
• All products not displayed in the online store at boutique.vitacru.com.
• All purchases made by resellers.

IMPORTANT:
PLEASE NOTE THAT IF YOU RETURN PRODUCTS THAT DO NOT COMPLY WITH THESE RETURN POLICIES, THE FOLLOWING RULES WILL APPLY:

Your products/items will be kept in their original box at our clinic for a maximum period of 30 calendar days so that you (or your preferred shipping company) can retrieve your package and products.

Please note that if you do not come to collect your products before this deadline expires, these products will simply be destroyed.

Returns (if applicable)
You must first obtain a WRITTEN return authorization (RMA) from us BEFORE sending anything back to us; otherwise, your return will simply be ignored. To receive your RMA, simply contact us to initiate the process.

STEPS TO FOLLOW (ONCE AN 'RMA' HAS BEEN PROVIDED TO YOU BY US)
Place the new products in a box and make sure to pack them individually and securely to prevent damage and/or breakage during transport;
Send these products to: Distribution Vitacru, 1442 Antoine Dalmas, Laval, QC, H7Y 2A7 — at your expense and with a tracking number. In addition, we strongly recommend requiring a delivery signature to avoid any problems.

Email us the tracking number provided to you by Canada Post (or any other shipping company of your choice) once completed.

Refunds (if applicable)
Once your return has been received and inspected, we will email you to inform you that we have indeed received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

All other products that do not meet the return criteria (if applicable) will be kept at our clinic for a maximum period of 30 calendar days so that you can collect these products if applicable. Please note that if you do not come to collect your products before this deadline expires, these products will simply be destroyed.

Refunds: processing times (if applicable)
If you do not see the refund amount in your online credit-card account, contact your credit-card provider to verify it with them. Although we issue refunds without delay, the banks that issued your credit card require an average of 10 business days before posting refunds to your online account. If you have done all this and still have not received your refund after these 10 business days following our refund notice, please contact us at info@vitacru.com or by telephone.

Sale items (if applicable)
Only regular-priced items can be refunded; unfortunately, items purchased at a discount cannot be refunded or exchanged.

Exchanges (if applicable)
We replace products and/or items only if they are defective or damaged. If you need to exchange an item, please follow the procedures explained in the "Returns" section above.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by mail.

If the item was not marked as a gift when purchased, or the giver had the order shipped to themselves to give to you later, we will send a refund to the giver and they will be informed of your return.

 Return
To return your product, you must send it to:
Distribution Vitacru, 1442 Antoine Dalmas, Laval, QC, H7Y 2A7

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

If you are shipping an item worth more than $75, you should consider using a shipping service with tracking and insurance in case of loss or damage. In addition, we strongly recommend requiring a delivery signature to avoid any problems.

For the protection and safety of our customers, no exceptions will be made to these policies. Thank you for your understanding.