Posologie adulte :

Prenez 1/2 à 1 c. à thé dans votre breuvage éliminatoire deux fois par jour ou selon les directives de votre professionnel de la santé. Remuez vivement et buvez immédiatement. Maintenir un apport hydrique suffisant. Prendre 2 heures avant ou après avoir pris d'autres médicaments. Effets observés 12 à 24 heures après la première dose, et peut prendre 2-3 jours.

Ingrédients médicinaux :

Chaque cuillère à thé contient : 2500 mg de Plantago ovata (psyllium), 405 mg d’Hibiscus sabdariffa (fleur d’hibiscus), 40 mg d’Inuline, 8 mg de Syzygium aromaticum (bourgeon de clou de girofle) et 90 mg d’Ulmus rubra (écorce d’orme rouge).  

CAUTION
Do not use if the safety cap is broken or missing. Keep out of the reach of children. Shake well before use.

PRECAUTION
Consult your health care professional if symptoms persist.

CONTRAINDICATIONS
Do not use if you are pregnant or if you are pregnant. Breastfeed.

IMPORTANT NOTICE
None of the people, employees and / or advisers working within Vitacru inc. is not a doctor within the meaning of the Act respecting the Quebec professional code and, as a result, we do not make any medical diagnosis, nor do we perform medical treatment, nor deal with health impairments. We are a clinic specializing in alternative medicine.

Vitacru inc. AND ITS REPRESENTATIVES, EMPLOYEES, ADVISORS AND STAKEHOLDERS HAVE THE ONLY OBJECTIVE OF PROVIDING GENERAL INFORMATION, ENCOURAGING EXCHANGES AND COMMUNICATION ON FOOD AND EXPERIENCES BETWEEN NON-PROFESSIONAL HEALTH PERSONS.

All advice given on the Vitacru.com portal (or elsewhere) is intended, solely and strictly, for adults and none of this advice should be applied to children without the advice of a health professional qualified to do so. < / p>

According to section 3 (chapter C-12) of the Charter of human rights and freedoms:

“Everyone has fundamental freedoms such as freedom of conscience, freedom of religion, freedom of opinion, freedom of expression, freedom of peaceful assembly and freedom of association. »

Consequently, the boutique.vitacru.com site (and / or its representatives, employees, advisers and stakeholders) does not in any way replace a medical consultation or the advice of any other health professional. Only your doctor (generalist or specialist) is empowered to establish a medical diagnosis and to establish the appropriate treatment resulting therefrom.

Vitacru inc. and its representatives, employees, counselors and stakeholders only offer general lifestyle advice, for the purpose of simple popularization. Its sole purpose is to allow users to capitalize their health potential through a natural approach. As part of this approach, Vitacru inc. and its employees, representatives and advisers endeavored to select the best recognized natural rules among the most effective, to make a synthesis of them, without these being of course being considered as complete and / or exhaustive.

As a result, the use of the information provided is carried out under the full and entire responsibility of the user in the same way as the use he could make from books or magazines. In no event will Vitacru inc. and or its members, employees and / or representatives cannot be held responsible for this use, as well as for errors, inaccuracies or omissions that may exist on the site. The advice provided on this site aims to give the best conditions to everyone to promote the right conditions conducive to the emergence of an optimal state of health.

All deliveries in Canada are handled by Canada Post, Purolator, UPS, Canpar, GLS, or ICS and offer a maximum of $2 of insurance per pound of your parcel in case of loss or damage. Depending on the service chosen, you will receive a tracking number by email and/or SMS allowing you to track your parcel. Please note that during the winter, no shipments are made on Fridays, in order to prevent liquids from freezing in the carriers' warehouses over the weekend.

Shipping time vs. delivery time

The shipping time begins when your order is validated and corresponds to the time required to process and prepare your products. The shipping time varies from 3 to 24 business hours, depending on whether we have your products in stock or not. Items that are 100% in stock are shipped the same business day for all orders placed before 12:00 EST. Please note that this timeframe could be several days if you choose "Reduced rate (3 to 14 business days)".

The delivery time starts when your parcel is handed over to the delivery service provider. It corresponds to the time required for the delivery person to deliver your parcel to the delivery address provided when you placed your order. Please note that delivery companies pick up packages daily before noon only.

In summary:  [shipping time + carrier delivery time] = your estimated delivery date.

Warning:
Please note that delivery companies do not guarantee delivery times in any way. The timeframes indicated in the options are estimates only.

Shipping rates (province of Quebec)*

Quebec residents will have a choice between different service options, each with specific delivery timeframes (not guaranteed). In addition, flat-rate shipping options of $7.50 (net purchase over $100 before taxes), $6.00 (net purchase over $150 before taxes), and free shipping (net purchase over $250 before taxes) are offered, all with a delivery timeframe of 3 to 14 business days and via the carrier of our choice.

* Remote areas and post office boxes are excluded. Read below.

Shipping rates Canada (excluding Quebec)

Delivery fees throughout Canada (excluding Quebec) are calculated based on the order’s volumetric weight, your location, and your choice of service, and normally involve a delivery time of 3 to 14 business days. Please note that the prices displayed are calculated directly by the carriers, not by Clinique Vitacru. During the winter, we only offer expedited shipping services for our shipments to prevent the products from freezing.

Delivery to an apartment or attached and/or semi-detached house

Vitacru reserves the right to change the delivery method selected by the customer for deliveries to residences that are not detached private homes. In such cases, and if we deem it necessary, Canada Post delivery may be selected as a replacement to ensure proper delivery of the parcel and avoid unnecessary delays.

Remote areas

Unfortunately, we must exclude certain areas or postal codes from our reduced-rate or even free shipping service for certain Quebec postal codes located in remote areas. If your delivery address is in one of these areas, regions, or postal codes, be sure to choose a delivery method other than our “Free Shipping” and/or “Reduced Rate”; otherwise, we will have to cancel and refund your order. The regions and/or postal codes affected by this rule are listed below:

• G0G
• G0W
• G0X
• G4T
• J0M
• J0W
• J0V

Carrier strike

You will always have a choice of carrier, regardless of the amount of your purchase. To avoid delivery delays, we recommend choosing a carrier that is not on strike and is not threatening to go on strike. We will always respect your choice of carrier. Please note that all carriers no longer guarantee any delivery times when another carrier announces a strike.

Periods of high volume and/or crisis (holidays, freezing rain, viruses, etc.)

Please note that neither we nor the carriers can guarantee delivery times during periods of high parcel volumes and/or crises. For example, from November 20 to December 31 each year, no carrier can meet its delivery times. A delivery that normally takes 2 or 3 days may take five times longer, meaning more than 15 business days during this period. Thank you for your understanding.

Validity of your delivery address

 We deliver to the address you provide when placing your order. You are therefore responsible for ensuring that it is valid.

 If it turns out that the address you provided contained an error, a refusal by the tenant to accept the package, or missing information (i.e., suite number, company name, etc.), and the carrier cannot deliver the package to that address, or if the package was delivered but could not be assigned to you by the reception desk because information was missing, the carrier may return the package in question to our distribution center, if applicable, and will charge us the return shipping costs (equivalent to those we initially paid). We will then simply refund your entire order, less twice the shipping costs we paid (not to be confused with the shipping fee you paid), thereby canceling your order.

If you wish to reorder the same order later, we recommend correcting and validating the address and/or making sure that the people living with you at this address agree to accept the delivery beforehand, in order to avoid the same issues a second time.

Please note that if the carrier did deliver your package but it could not be given to you by the company’s reception desk (or otherwise) because information needed to deliver the package to you was missing, we cannot be held responsible in any way for this situation, and you will have to take steps to recover your package from the company’s department/reception desk that received it on your behalf.

No signature required in case of absence

PACKAGE LOST OR STOLEN FOLLOWING DELIVERY BY A CARRIER.

Please note that if you opted for the no-signature-required in case of absence option and a carrier left your package in the lobby or at your door, and your package disappeared before your arrival, it will be your responsibility to contact your insurance company to file a reimbursement claim if you so wish. Vitacru Inc. disclaims all liability in such cases. If you do not want to assume any risk, make sure to add the “signature required” option to your order. By placing an order in our online store (manually or by telephone), you acknowledge that you fully agree with this policy and accept its terms.

Packages damaged or lost during transport

ADDITIONAL INSURANCE

Please note that we strongly recommend that everyone add “signature required/insurance” to every delivery. This will protect your shipment against possible problems. Additional insurance applies only to the initial shipment. Your return shipment, if applicable, will not be insured. Please also note that glass items are not insurable in the event of breakage or loss.

By default, the following is the basic level of insurance included with your shipments:

• Insurance coverage of up to CA$2.00 per lb (CA$4.41 per kg) of package weight for lost or damaged packages.

If you feel that this coverage was insufficient for you, be sure to add the insurance and signature option, or ask us by phone or email before finalizing your purchase whether it would be possible to add or increase this coverage for your order if you wish to do so and protect your package in the event of loss or damage. Please note that additional fees will apply. 

EXCLUSION AND RESTRICTION OF CLAIMS FOR CERTAIN ITEMS

Shipping companies disclaim all responsibility for damage to any shipment containing fragile items. Fragile items include, but are not limited to, glass or items that must be refrigerated or kept at a controlled temperature during transport. Therefore, if you order a product containing liquid in a glass bottle, please be aware that if this item—despite the quality of our packaging to prevent breakage—is received by you damaged, unfortunately we will not be able to compensate you in any way.

Some Physica Energetics products come with a pressure pump without a check valve (Solray-D, L-Methyl B12). As a result, an overflow may occur during delivery of these items. This is why these tinctures are delivered in a plastic bag. Although this is relatively rare, please be aware that it does not affect the quality of the product in any way. There is no way for us to prevent this from happening. We experience the same situation when we receive them from the manufacturer. Thank you for your understanding.

 DEADLINES FOR SUBMITTING A CLAIM IN THE EVENT OF DAMAGE OR LOSS

A claim for compensation relating to a loss or damage (other than a glass bottle; see exclusions below) must be submitted by email or phone (514-351-3636 ext. #3) within fifteen (15) calendar days following the shipping date for shipments under the domestic plan (Canada).

 STEPS TO FOLLOW TO FILE A CLAIM IN THE EVENT OF DAMAGE OR LOSS IF YOU HAVE ADDITIONAL INSURANCE

1. Contact us by email or phone (514-351-3636 ext. #3) to notify us of the situation. Be sure to inform us without delay and no later than fifteen (15) calendar days after the shipping date; otherwise, we will not be able to help you.

IN THE EVENT OF LOSS:

1. Applicable only if you added the "signature required upon delivery" option; you must first wait until the standard delivery times for your selected shipping method have elapsed.
2. Normally, the carrier requires 21 business days from the time we open a service ticket (only the sender can open such a ticket) to locate your package. Otherwise, the carrier will issue a cheque to the sender, and we will refund the card used for the original purchase.

IN THE EVENT OF DAMAGE:

1. Make sure that the damaged contents are not an item excluded from possible claims (see the section on this topic above). Otherwise, the carrier may take up to 21 business days from the time we open a service ticket (only the sender can open such a ticket).
2. Make sure to take photos and keep both the box and the products inside it in good condition in case the carrier requires a more detailed assessment, until the carrier's investigation is concluded.
3. During this period, the carrier will require you to send photos of both the products and the package so that it can assess the quality of the packaging and the extent of the damage. It may even require you to complete a short survey before making its decision.

   If the carrier accepts the compensation claim, we will refund the card used for the original purchase. Otherwise, unfortunately, we will not be able to compensate you.

International Shipping

Unfortunately, we are currently unable to deliver outside Canada. Please refer to our Frequently Asked Questions for more details.

Our policy is 30 days. If 30 days have elapsed since your purchase (payment date), we unfortunately cannot offer you a refund or exchange, subject to the details and exclusions below. Please also note that all returns are subject to a restocking fee of 10% of the price paid for the returned items.

NB: Items purchased online cannot under any circumstances be refunded at the clinic. Please make sure to follow the refund procedures listed below.

To be eligible for a return, your item must be unused, unopened, with the security seal intact, and in the same condition in which you received it. It must also be in the original packaging, and you must be able to provide the original purchase invoice and/or the Clinic receipt.

Several types of merchandise are exempt from returns. Personal-care merchandise such as body and/or facial brushes cannot be returned or exchanged.

Other non-refundable / non-exchangeable items:

• Gift cards.
• Books and downloadable documents.
• Bock and catheter.
• All products in the "Care & Beauty" category.
• Downloadable products.
• Probiotics.
• RAW Primal Defense.
• Liposomal Vitamin C sachets.
• UDO oil.
• Herbal teas.
• Kits (purification sets): the included products cannot be returned or refunded individually. However, please note that you may return the entire 'kit' only if you paid the full price (no web promotion).
• All products purchased during a 'Flash Sale', at a discount, or through a web promotion.
• All products not displayed in the online store at boutique.vitacru.com.
• All purchases made by resellers.

IMPORTANT:
PLEASE NOTE THAT IF YOU RETURN PRODUCTS THAT DO NOT COMPLY WITH THESE RETURN POLICIES, THE FOLLOWING RULES WILL APPLY:

Your products/items will be kept in their original box at our clinic for a maximum period of 30 calendar days so that you (or your preferred shipping company) can retrieve your package and products.

Please note that if you do not come to collect your products before this deadline expires, these products will simply be destroyed.

Returns (if applicable)
You must first obtain a WRITTEN return authorization (RMA) from us BEFORE sending anything back to us; otherwise, your return will simply be ignored. To receive your RMA, simply contact us to initiate the process.

STEPS TO FOLLOW (ONCE AN 'RMA' HAS BEEN PROVIDED TO YOU BY US)
Place the new products in a box and make sure to pack them individually and securely to prevent damage and/or breakage during transport;
Send these products to: Distribution Vitacru, 1442 Antoine Dalmas, Laval, QC, H7Y 2A7 — at your expense and with a tracking number. In addition, we strongly recommend requiring a delivery signature to avoid any problems.

Email us the tracking number provided to you by Canada Post (or any other shipping company of your choice) once completed.

Refunds (if applicable)
Once your return has been received and inspected, we will email you to inform you that we have indeed received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

All other products that do not meet the return criteria (if applicable) will be kept at our clinic for a maximum period of 30 calendar days so that you can collect these products if applicable. Please note that if you do not come to collect your products before this deadline expires, these products will simply be destroyed.

Refunds: processing times (if applicable)
If you do not see the refund amount in your online credit-card account, contact your credit-card provider to verify it with them. Although we issue refunds without delay, the banks that issued your credit card require an average of 10 business days before posting refunds to your online account. If you have done all this and still have not received your refund after these 10 business days following our refund notice, please contact us at info@vitacru.com or by telephone.

Sale items (if applicable)
Only regular-priced items can be refunded; unfortunately, items purchased at a discount cannot be refunded or exchanged.

Exchanges (if applicable)
We replace products and/or items only if they are defective or damaged. If you need to exchange an item, please follow the procedures explained in the "Returns" section above.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by mail.

If the item was not marked as a gift when purchased, or the giver had the order shipped to themselves to give to you later, we will send a refund to the giver and they will be informed of your return.

 Return
To return your product, you must send it to:
Distribution Vitacru, 1442 Antoine Dalmas, Laval, QC, H7Y 2A7

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

If you are shipping an item worth more than $75, you should consider using a shipping service with tracking and insurance in case of loss or damage. In addition, we strongly recommend requiring a delivery signature to avoid any problems.

For the protection and safety of our customers, no exceptions will be made to these policies. Thank you for your understanding.